Delivery Brands Are Driving The UK Mad As The “Worst At Customer Service” According To New Data Released From Trustpilot
Delivery company Deliveroo claimed the top spot as the most hated brand over the previous year, with 33% negative reviews. Stories of rude and dishonest customer service agents dominate the reviews as customers struggle to get refunds and feedback on missing deliveries.
The next brand on the list is the broadcaster and telecoms provider Sky, which has received 18% negative ratings in the last 12 months. “When I try to contact customer service, it’s like pulling teeth and having a conversation with yourself, ” reads one of their reviews. “ They are rude, talk over you and never listen to anything you’ve got to say.”
Consumers now increasingly rely on digital brands that were a part of our daily life before the pandemic. Surprisingly, while being regarded as the
A spokesperson at Care Check in response to the data advised companies to look into the employment and criminal history of prospective employees before hiring. “It may reveal some red flags that you usually wouldn’t notice.
A background check approach ensures that your clients are always safeguarded and taken care of by reliable staff. To ensure clients are respected, businesses must hire dependable employees without a history of abusing their position of authority.
By fostering an atmosphere where customers feel heard, valued, and respected, you may keep your current clients happy and turn them into brand ambassadors eager to share their positive experiences with others. That matters a lot!”