3 Ways AI Technology is Improving Employee Experience
For years, companies have invested significant time and effort into accessing technologies built to improve customer experience. While the experiences of your clients are still crucial to the success of your company, it’s important to remember that your clients aren’t the only ones who need to have positive experiences with your brand. Often, to run a successful company and achieve good customer experiences, you need to start by delivering effective employee experiences. When your employees feel informed and empowered at work, they’re more likely to achieve their goals. Boosting employee experience is also a fantastic way to make sure you keep your employees happy, so you’re less likely to waste time and money on dealing with turnover.
AI Automates Repetitive Tasks
Automation used to be a major concern for business employees worried their jobs would become obsolete or end up being taken over by robots. However, AI tools designed to automate various tasks in the business landscape are actually demonstrating themselves to be fantastic tools for boosting productivity and satisfaction. With AI to get rid of the monotonous and boring tasks your employees would rather not be doing, you can improve employee wellbeing and ensure they can spend the majority of their time on satisfying and fulfilling work. Your employees might even get through their jobs more rapidly, and reduce their stress levels with access to the right AI tools to help them complete their jobs.
AI Protects your Employees
Artificial intelligence can actually make your team a lot safer when used correctly. Already, we’re seeing a number of AI initiatives in leading vehicle telematics with GPS capabilities. These tools can provide useful insights into the way your employees are spending their time behind the wheel when they’re operating your vehicles. With valuable insights, you can determine whether your employees are following the right rules and regulations to keep them safe on the road. AI dash cams can also assist with real-time incident detection, providing preventative in-cab coaching when your employees need extra help navigating a dangerous incident on the road.
AI Empowers Employees
Finally, AI empowers modern team members to accomplish more complex tasks, without the assistance of human colleagues. For instance, rather than spending hours searching for a specific file, team members can ask their AI bot to give them all the information in the company’s knowledgebase which contains a reference to a specific keyword in seconds. AI can integrate with CRM tools and help desks to surface information about a customer in an incident when agents are trying to deliver relevant customer service.
The same tools can automatically suggest the right dates and times for meetings with colleagues based on shared calendars and the available moments in your schedule. AI systems are even being built to help business users in a hybrid environment access better communications with things like automatic transcription and translation during meetings, so you can bridge the gap between employees. As one of the most disruptive tools for companies in today’s digital world, AI can transform the way you run your business, and make your employees happier too.